Shipping Policy

Last updated: October 2, 2026

Where we ship

PillBuddie Healthy Tech ships to all provinces and territories in Canada. We do not currently ship outside Canada.

Shipping cost

  • FREE standard shipping on orders of $100 or more, anywhere in Canada.
  • Orders under $100 ship for a flat rate of $19.95.
  • Shipping costs are always shown in your cart and at checkout before you pay.

Taxes

Applicable taxes (GST/HST/PST/QST) are calculated at checkout based on your delivery address.

Delivery time

  • Orders are processed and shipped from Dartmouth, Nova Scotia within 2–3 business days.
  • Total delivery time is 5–18 business days from the date of your order, depending on your location. This is 2–3 business days of processing plus 3–15 business days in transit.
  • Business days are Monday to Friday, excluding statutory holidays. Orders placed after 2:00 PM Atlantic Time are processed on the next business day.
  • Orders ship with Canada Post or another national courier, depending on your location.
  • You will receive tracking information by email once your order ships.

Local delivery in Halifax and Dartmouth

  • We are based in Dartmouth, Nova Scotia, and we deliver in person to customers in Halifax and Dartmouth.
  • Local delivery is FREE and usually arrives within 3–5 business days of your order. This is 2–3 business days of processing plus 1–2 business days in transit, rather than the 5–18 business days quoted for courier shipping elsewhere in Canada.
  • We set up your PillBuddie with you at no extra charge. We unpack it, get it powered up, and walk you through programming your first schedule before we go.
  • To arrange local delivery, place your order as usual and then contact us at info@pillbuddie.ca or (902) 989-1807, Monday to Friday between 9:00 AM and 5:00 PM Atlantic Time, and we will schedule a delivery time with you.
  • We deliver to Halifax and Dartmouth only. Orders to every other part of Canada ship by courier as described above.

Address changes and split shipments

Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible at info@pillbuddie.ca or (902) 989-1807. We can only change an address before the order ships. If your order contains multiple items, it may arrive in more than one shipment.

Delays

We are not responsible for delays caused by carriers, customs, weather, or other events outside our control. If your order has not arrived within 18 business days, contact us, and we will help locate it.

Lost or damaged packages

Please report damaged packages within 10 days of delivery. If your tracking shows delivered, but you did not receive your package, or your order has not arrived within 18 business days, contact us within 30 days of your order date. We will investigate with the carrier and, if the package cannot be located, send a replacement or issue a full refund.

Incorrect addresses

If a package is returned because of an incorrect address, additional shipping fees may apply to resend it.

Questions?

Email info@pillbuddie.ca or call (902) 989-1807, Monday to Friday, 9:00 AM to 5:00 PM Atlantic Time.
PillBuddie Healthy Tech, 218 Basswood Run #318, Dartmouth, NS B2W 0N3, Canada.