Payment Policy

Last updated: September 29, 2026

This Payment Policy explains how payments work when you buy from PillBuddie Healthy Tech at pillbuddie.ca.

Accepted payment methods

We accept the following at checkout:

  • Credit and debit cards: Visa, Mastercard, American Express and Discover
  • Digital wallets: Apple Pay and Google Pay
  • Link (fast checkout by Stripe)
  • PayPal
  • PayPal Pay Later: Where offered at checkout, you can split eligible purchases into 4 interest-free instalments through PayPal. Eligibility, approval, and repayment terms are set by PayPal, and PayPal is responsible for the instalment plan. PillBuddie Healthy Tech receives the full payment for your order at the time of purchase.

We do not accept cash, cheques, or e-transfers for online orders.

Currency and taxes

All prices are in Canadian dollars (C$). PillBuddie Healthy Tech is currently not registered to collect GST/HST, so no GST/HST is added to your order at this time. Shipping costs, if any, are shown at checkout before you pay. If our tax status changes, applicable taxes will be shown at checkout before you pay, and this policy will be updated. Your bank or card issuer may charge foreign exchange or international transaction fees if your card is not in Canadian dollars. These fees are set by your bank, not by us.

When you are charged

Your payment method is charged when you place your order. If an item is not available, we will contact you and cancel and refund that part of your order. If your order is cancelled or refused for any reason, we will refund the full amount to your original payment method.

Payment security

Payments are processed securely by Stripe (cards, Apple Pay, Google Pay and Link) and PayPal. Your payment details are encrypted and sent directly to these providers. PillBuddie Healthy Tech does not see or store your full card number or security code. Your payment information is handled under the privacy policies of Stripe and PayPal, and our own Privacy Policy explains what we collect.

Declined or failed payments

Payments may be declined by your bank, card issuer, or payment provider for reasons outside our control, such as insufficient funds, incorrect card details, or fraud checks. If your payment fails, your order will not be placed and you will not be charged. Please check your details or try another payment method. If you were charged but did not receive an order confirmation email, contact us before placing the order again.

Fraud prevention and verification

To protect you and us from fraud, our payment providers may ask you to verify your identity or payment method, and may delay, cancel, or refuse an order that appears suspicious. If we cancel an order, we will refund any amount charged.

Pricing errors

We make every effort to display correct prices. If a pricing error is found on your order, we will contact you before shipping and give you the choice to proceed at the correct price or cancel for a full refund.

Refunds

Refunds are always issued to the original payment method used for the order, following our Refund and Returns Policy. After we issue a refund, your bank or PayPal may take a few additional business days to show it.

Payment disputes and chargebacks

If you see a charge you do not recognize or have a concern about your order, please contact us first at info@pillbuddie.ca or (902) 989-1807. We will work to resolve it quickly. You keep the right to dispute a charge with your bank or card issuer at any time.

Questions?

Email info@pillbuddie.ca or call (902) 989-1807, Monday to Friday, 9:00 AM to 5:00 PM Atlantic Time.
PillBuddie Healthy Tech, 218 Basswood Run #318, Dartmouth, NS B2W 0N3, Canada