Terms and Conditions
Last updated: September 29, 2026
Device Manufacturing & Risk Disclosure
Welcome to PillBuddie Healthy Tech. By purchasing or using the Pill Buddie device (“Product”), you agree to the following Terms & Conditions. Please read them carefully before completing your order.
1. Who We Are
This website is operated by PillBuddie Healthy Tech, doing business as PillBuddie Healthy Tech, located at 318-218 Basswood Run, Dartmouth, NS B2W 0N3, Canada. Contact: info@pillbuddie.ca, (902) 989-1807.
2. General Use
By purchasing or using the Pill Buddie, you acknowledge that you are responsible for ensuring the device is used correctly and safely. You agree not to rely on the Product as your sole method of pill management. This includes awareness of risks related to its 3D-printed construction, as described below.
3. Not a Medical Device
Pill Buddie is not a medical device.
It is a consumer‑grade reminder tool and automated dispensing tool designed to assist with daily routines. It does not diagnose, treat, cure, or prevent any medical condition. It is not intended to replace professional medical advice, or healthcare supervision.
You are responsible for regularly checking that pills have been dispensed correctly and for maintaining a backup method of pill management.
The Pill Buddie device is manufactured using 3D-printing technology. While each unit is tested before shipment, 3D-printed components may behave differently from injection-molded consumer electronics, and you acknowledge and accept this as part of the Product’s design.
Mechanical issues can occur, including but not limited to pills becoming stuck, jammed, or failing to dispense as expected.
Consumer Convenience Tool Only: The PillBuddie is designed strictly as a mechanical and visual organization aid to assist individuals with personal routine management. It is not a medical device, therapeutic instrument, or healthcare service, and it should never be relied upon as a primary safety or health system.
No Medical Claims or Liability: PillBuddie Healthy Tech does not provide medical advice, diagnosis, or health management services. The user or their designated caregiver retains full responsibility for ensuring that all items placed inside the device are correct, properly organized, and managed according to their own personal requirements.
Assumption of Risk: PillBuddie Healthy Tech assumes no liability for missed doses, double doses, incorrect loading, visual display misunderstandings, power outages, connectivity disruptions, or mechanical tampering.
Always consult a qualified healthcare provider regarding your pill schedule or any health‑related questions.
4. Warranty
PillBuddie Healthy Tech provides a limited 90‑day warranty covering manufacturing defects only. The full warranty terms, exclusions and claim process are available on our Warranty Policy page.
5. Not Responsible for Misuse
You agree that PillBuddie Healthy Tech is not responsible for:
- Missed/incorrect dispensing
- Incorrect dispensing timing
- User‑entered errors
- Failure to maintain the device
- Any harm resulting from reliance on the Product
The user is solely responsible for ensuring pills are taken correctly and on time.
6. Use at Your Own Risk
By using the Product, you acknowledge and agree that:
- You assume all risks associated with its use
- PillBuddie Healthy Tech is not liable for any direct, indirect, incidental, or consequential damages arising from use or misuse of the Product
- The Product is provided “as is” except where covered by the limited warranty
Nothing in these Terms limits any rights you have under applicable consumer protection laws that cannot be waived by contract, or limits liability that cannot legally be excluded.
If you do not agree with these terms, do not use the Product.
7. Pricing, Payment and Taxes
All prices are in Canadian dollars (C$) and are shown before applicable taxes and shipping, which are calculated at checkout. Payment is processed securely by Stripe when you place your order. We may correct pricing or product description errors and will contact you before shipping if this affects your order.
8. Orders and Cancellations
Your order is accepted when we send you a shipping confirmation. We may cancel or refuse an order (for example, due to a pricing error, stock issue, or suspected fraud) and will refund any payment you made. To cancel your own order, email info@pillbuddie.ca before it ships. Once an order has shipped, our return policy applies.
9. Personalized Products
If you request a name or image to be added to your Pill Buddie, you confirm that you have the right to use it and that it is not unlawful or offensive. Please check spelling and images carefully before we produce your unit. Personalized units cannot be returned unless defective or damaged.
10. Return & Refund Policy
Our full return and refund policy — including the return window, condition requirements, who pays for return shipping, and how to start a return — is available on our Refund and Returns Policy page.
11. Shipping Policy
Our full shipping policy — including costs, delivery times, and how we handle lost or damaged packages — is available on our Shipping Policy page.
12. Privacy Policy
Your privacy is important to us. We collect only the information necessary to process your order and provide customer support.
For full details, please review our Privacy Policy here:
Privacy Policy page
13. Website Use and Accounts
You agree to use our website lawfully and not to interfere with its operation, attempt unauthorized access, or submit false information. If you create an account, you are responsible for keeping your login details secure and for activity under your account.
14. Intellectual Property
All website content, including text, images, logos, product designs, and the PillBuddie name, belongs to PillBuddie Healthy Tech or its licensors and may not be copied or used without our written permission.
15. Customer Submissions
If you send us a story, testimonial, photo or review, you give us a non‑exclusive, royalty‑free right to display it on our website and social media, as described in our Privacy Policy. You can ask us to remove it at any time.
16. Governing Law
These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Nova Scotia, except where consumer protection law gives you the right to bring a claim in your own province. We encourage you to contact us first so we can try to resolve any concern directly.
17. Changes to These Terms
PillBuddie Healthy Tech may update these Terms & Conditions at any time. The “Last updated” date above shows the most recent version. Continued use of the Product or website constitutes acceptance of the updated terms.
18. General
If any part of these Terms is found to be unenforceable, the rest remain in effect. These Terms, together with our Refund and Returns, Shipping, Warranty and Privacy policies, are the entire agreement between you and PillBuddie Healthy Tech regarding your purchase.
19. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
PillBuddie Healthy Tech
Email: info@pillbuddie.ca
Phone: (902) 989-1807
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Atlantic Time
Address: 318-218 Basswood Run, Dartmouth, NS B2W 0N3, Canada