Return & Refund Policy

Last updated: September 29, 2026

We want you to be satisfied with your purchase. Our return policy is as follows:

  • Returns are accepted within 10 days of delivery
  • The product must be in like-new condition with all accessories included
  • Shipping costs for returns are the responsibility of the customer, unless the return is due to a manufacturing defect or the item arrived damaged
  • Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item
  • We do not charge a restocking fee

What “like-new condition” means

The item must be unused or lightly used, free of damage, scratches or stains, and returned in its original packaging with all cables, accessories and printed materials included.

Items that cannot be returned

Personalized units (with a custom name or image added at your request) cannot be returned unless they are defective or arrive damaged. Defective and damaged items are always covered under this policy and our Warranty Policy.

How to start a return

Email info@pillbuddie.ca with your order number and the reason for return. We’ll respond within 1–2 business days and issue you a Return Authorization (RA) number and instructions on where to send the item. Please don’t ship anything back to us without an RA number — items returned without one may be delayed or refused.

If you received your PillBuddie by local delivery in Halifax or Dartmouth, follow the same steps and we will arrange the return with you.

Return address

Returns are shipped to our Dartmouth, Nova Scotia location. The exact address will be provided with your RA number.

We recommend using a tracked shipping service and keeping your receipt. If you pay for return shipping, you are responsible for the item until we receive it.

What we refund

Your refund includes the price of the item and the applicable taxes you paid. Original shipping charges are refunded only if the return is due to a manufacturing defect, damage, or an error on our part.

Exchanges

To exchange an item for a different model, return the original item for a refund under this policy and place a new order.

If your item arrives damaged

Please email us at info@pillbuddie.ca within 10 days of delivery with a photo of the damage and your order number. We’ll issue an RA number, arrange a free return shipping label, and send a replacement or full refund, whichever you prefer.

Defects after the return window

Defects found after the 10-day return window are covered by our Warranty Policy.

Questions?

Email info@pillbuddie.ca or call (902) 989-1807, Monday to Friday, 9:00 AM to 5:00 PM Atlantic Time.
PillBuddie Healthy Tech, 318-218 Basswood Run, Dartmouth, NS B2W 0N3, Canada